Website Terms

These are the terms and conditions (“Website Terms”) which apply to your use of this website (“Website”).  Please read them carefully and if you have any questions or issues, please contact us using the details in the “Contacting Us” section below.

By proceeding with access to this Website you are deemed to have accepted these Website Terms and our privacy policy (“Privacy Policy”) which is supplemental to our Website Terms and is available here.

These Website Terms are in addition to any terms of business which you may have as a direct customer (“Direct Terms”) and in the event of any conflict between these Website Terms and any Direct Terms, the Direct Terms shall prevail.

Any products or services acquired will be subject to their own terms and conditions which you must also read.


This Website is provided by Liquid Complete Ltd (“Website Operator”).

This Website may also contain hypertext links to, or information from, websites operated by third parties (meaning persons or companies other than the Website Operator).  Where the Website includes any such links and/or information, these are for information purposes only and the Website Operator makes no representation whatsoever about any such link, website or content.  Separate terms and conditions may also apply to such websites.  The Website Operator accepts no responsibility for the content of or your use of any website which is accessed via a hypertext link from this Website.

Availability and access

The Website Operator does not warrant that this Website is free of viruses, worms, Trojan Horses or technical defects of any description‚ and accepts no responsibility for any technical problems arising from your use of this Website.  The Website Operator will endeavour to ensure that this Website is accessible for 24 hours a day but will not be liable if‚ for any reason‚ the Website is unavailable for any time or for any period.

The Website Operator will have the right to suspend access to the Website (or to any part of it) temporarily or permanently and without notice.

At any time, access to and use of certain parts of this Website may be restricted to registered users, to which further terms governing access may apply.  When applicable, such terms shall be drawn to your attention during the registration process.  The Website Operator may, at its sole discretion, refuse to register a user or to provide access to certain parts of the Website to certain users, without providing reasons for doing so.

Information only website

Unless otherwise stated, the information contained on this Website is provided for information purposes only and cannot be regarded as constituting advice or recommendations (professional or otherwise).  The Website Operator will use reasonable care and skill to ensure that information contained on this Website is accurate at the date of publication.  However‚ because of the nature of the internet‚ information on the Website may not always be accurate or complete.

Content downloads

We may from time to time make content available on the Website which you can download via a link on the Website.  We reserve the right to charge for such downloadable content and to revise the charges from time to time as we think fit.

Where such downloadable content is made available without charge, it is provided by us without warranty of any kind and, once downloaded by you, the content is non-exchangeable and non-refundable.

Where we charge for such downloadable content, it is provided by us without warranty save as to our rights to sell you such content and subject to your existing statutory rights.  No other warranties are provided by us.

Where you choose to download such content from the Website, you represent and warrant to us that your access or receiving device supports the download and that it is compatible with the format of the content requested.  Your use of all downloadable content is subject to the “Copyright and other Intellectual Property Rights” section below.


The Website Operator reserves the right to make amendments and changes to the information on the Website and any references to details of products or services, including pricing, are subject to change without notice.


The Website Operator reserves the right to make amendments and changes to these terms and conditions without notice to you from time to time to reflect changes in market conditions affecting the Website Operator’s business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and any other changes.

Any such amendment shall be effective once the revised terms and conditions have been posted on the Website.  You shall be responsible for reviewing the terms and conditions of the Website each time you use the Website and the Website Operator will treat your use of the Website as signifying your acceptance of the terms and conditions applicable at the time you access the Website.


The Website Operator will take all reasonable steps to ensure that any information you provide (via email or otherwise) as a result of your access to this Website is kept secure‚ but please remember that‚ because of the nature of the internet‚ the security of emails cannot be guaranteed.  There is no guarantee that any emails sent will be received by us.

Please also refer to our Privacy Policy, click here.


All warranties, conditions, representations and terms, whether express or implied by statute, common law or otherwise, with respect to this Website and its content, including but not limited to implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Website Terms to the extent that they may be excluded as a matter of law.  Further, the Website Operator does not warrant that the Website will be uninterrupted or error free or that any defects will be corrected.

To the fullest extent permitted by law, the Website Operator shall not be liable (whether in contract or tort, including negligence or breach of duty, or otherwise) for any damage, loss or liability sustained or arising out of or in connection with:

  • Your use of the Website;
  • Your reliance on or your inability to use the information contained on this Website; or
  • Any failure or performance, error, omission, interruption, defect, delay in operation or transmission, computer virus, worm, Trojan Horse, or system failure, unavailability or suspension to this Website,

including, without limitation, loss of profits, loss of income, loss of anticipated savings, loss of revenues, loss of data, loss of goodwill or loss of contracts or business (in each case whether direct or indirect) nor for any indirect, economic, consequential or special loss resulting from whatever cause.

To the extent permitted by applicable law, the Website Operator expressly disclaims all liability howsoever arising whether in contract, tort (or deceit) or otherwise (including, but not limited to, liability for any negligent act or omissions) to any person in respect of any claims or losses of any nature, arising directly or indirectly from: (i) anything done or the consequences of anything done or omitted to be done wholly or partly in reliance upon the whole or any part of the information of this Website; and (ii) the use of any data or materials on this Website or unauthorised access to this Website or otherwise.

The Website Operator will not be responsible for any breach of these Website Terms caused by circumstances beyond its reasonable control.

Nothing in these terms and conditions shall exclude the Website Operator’s liability for death or personal injury resulting from the Website Operator’s negligence.  You shall be liable for and shall indemnify the Website Operator and/or, where applicable, the Website Operator’s group companies, officers, directors, agents, licensors, successors and assigns from against any and all claims, actions, liabilities, losses, damages and expenses (including legal expenses) of any kind which arise out of or in connection with, directly or indirectly your breach of these Website Terms.

Copyright and other intellectual property rights

The Website Operator (or its group companies or licensors) owns the copyright and all intellectual property rights existing on or within this Website (including but not limited to all database rights, trade marks, registered and unregistered trade marks, service marks and logos).  Nothing in the Website shall confer on any person any licence or right with respect to any such intellectual property.  The Website Operator’s name may not be used in any way, including in advertising or publicity pertaining to distribution of information without our prior written consent.

The images, logos and names on the Website which identify the Website Operator or a provider of products or services from time to time are the proprietary marks of the Website Operator or the provider concerned.  Without our prior written consent:

  • Nothing in the Website shall confer on any person any licence or right with respect to any such image, logo or name;
  • You are not permitted to download‚ print‚ redistribute or extract any information from this Website other than for your personal‚ non-commercial use;
  • You are not permitted to reproduce‚ copy, redistribute, modify or in any way change any of the information available on this Website.


You agree to indemnify and keep indemnified the Website Operator, its officers, directors, agents, licensors, successors and assigns against all liabilities, claims, losses, costs, damage and expenses including legal fees incurred by the Website Operator should you breach any of the terms of this section (Copyright and other Intellectual Property Rights).

Data protection and privacy

Any personal information you supply to the Website Operator via this Website will be treated in accordance with applicable data protection laws such as the Data Protection Act 1998 in the UK and the Hong Kong Personal Data (Privacy) Ordinance (Cap 486).

Additional information regarding the privacy of personal data‚ and the use of cookies is available in the Website Operator’s Privacy Policy.  You acknowledge and agree to be bound by the terms of the Website Operator’s Privacy Policy, Click here.


Applicable laws may require that certain information or communications be in writing.  When using the Website, you accept and agree that communication with the Website Operator may be electronic.  The Website Operator may contact you by email or provide you with information by posting notices on this Website.  For any contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that the Website Operator provides to you electronically comply with any legal requirements that such communication is in writing.  This provision does not affect your statutory rights.


If any of these terms and conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, in relation to such state or country only, such terms or conditions shall be deleted and severed from these terms and conditions and the remaining terms and conditions shall survive in full force and effect.


If the Website Operator fails at any time to insist upon strict performance of any of your obligations under these Website Terms, or if the Website Operator fails to exercise any of its rights or remedies to which the Website Operator is entitled under these Website Terms, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

Entire agreement

These Website Terms set out the whole of the Website Operator’s agreement relating to your use of this Website.  Nothing said by any sales or service person on the Website Operator’s behalf should be understood as a variation of these Website Terms.

Applicable law

The Website Operator has established this Website in the UK.  English Law shall govern its use at all times and in the event of a dispute, the parties shall irrevocably submit to the exclusive jurisdiction of the English courts.

Contacting us

Questions comments and requests are welcomed and should be sent to: